Terms & Conditions

TERMS & CONDITIONS

Payment 

All payments will be done in Euro's. Other currencies are just informative. You can pay for your order with Creditcard, Ideal or Paypal. Payments to SAM are provided by Mollie.


Delivery 

We ship to a wide variety of countries worldwide. More information about the specific countries can be found on our shipping & returns page. All deliveries will be handled by Post NL or DPD. Post NL or DPD may use carrier partners in some countries, but will always remain responsible for the delivery of your package. Free shipping is applied in The Netherlands for orders above €50, for other countries we refer to our shipping & returns page. Here you can also find the shipping costs for orders below the "free delivery" amount.

Delivery Time 

The Netherlands: Orders from the Netherlands will be delivered within 1 - 4 working days. Once your order has been shipped, you will receive a tracking code that allows you to follow your parcel until arrival. 
Europe: Expected shipment time within Europe is 2 - 5 working days, depending on country & postal code. Once your order has been shipped, you will receive a tracking code that allows you to follow your parcel until it has arrived. 
For all our delivery time estimates per country please refer to our shipping & returns page. 


Cancellations 

Orders can be cancelled, however, if it already has been shipped, please note that we do not cover the return costs. Your order will be refunded as soon as possible, but in any case within 30 days.


Returns 

We strive to deliver the best possible products. If, however, you wish to return certain products within your order, you can return it within 14 days of receiving the order. If you have an account you can create a return on the my account page. If you do not have an account you can notify us by phone or e-mail. Please make sure to include your order number. For all information about our return policy we refer to our Shipping & Returns page.